{"id":45805,"date":"2025-09-12T12:46:58","date_gmt":"2025-09-12T10:46:58","guid":{"rendered":"https:\/\/www.inmotiv.be\/faq-autoconnect-platform\/"},"modified":"2026-11-13T12:21:47","modified_gmt":"2026-11-13T11:21:47","slug":"faq-autoconnect-platform","status":"publish","type":"page","link":"https:\/\/www.inmotiv.be\/en\/faq-autoconnect-platform\/","title":{"rendered":"FAQ Autoconnect Platform"},"content":{"rendered":"<section class=\"l-section wpb_row height_medium\"><div class=\"l-section-overlay\" style=\"background:#e8e8e8\"><\/div><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row via_flex valign_top type_default stacking_default\"><div class=\"vc_col-sm-12 wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"w-image align_none\"><div class=\"w-image-h\"><img decoding=\"async\" width=\"650\" height=\"100\" src=\"https:\/\/www.inmotiv.be\/wp-content\/uploads\/Autoconnect_Transparant_ExtendedCanvas-1-650x100.png\" class=\"attachment-us_650_0 size-us_650_0\" alt=\"\" loading=\"lazy\" srcset=\"https:\/\/www.inmotiv.be\/wp-content\/uploads\/Autoconnect_Transparant_ExtendedCanvas-1-650x100.png 650w, https:\/\/www.inmotiv.be\/wp-content\/uploads\/Autoconnect_Transparant_ExtendedCanvas-1-300x46.png 300w, https:\/\/www.inmotiv.be\/wp-content\/uploads\/Autoconnect_Transparant_ExtendedCanvas-1-1024x158.png 1024w, https:\/\/www.inmotiv.be\/wp-content\/uploads\/Autoconnect_Transparant_ExtendedCanvas-1-768x118.png 768w, https:\/\/www.inmotiv.be\/wp-content\/uploads\/Autoconnect_Transparant_ExtendedCanvas-1-100x15.png 100w, https:\/\/www.inmotiv.be\/wp-content\/uploads\/Autoconnect_Transparant_ExtendedCanvas-1-150x23.png 150w, https:\/\/www.inmotiv.be\/wp-content\/uploads\/Autoconnect_Transparant_ExtendedCanvas-1-200x31.png 200w\" sizes=\"auto, (max-width: 650px) 100vw, 650px\" \/><\/div><\/div><div class=\"wpb_text_column us_custom_c937d3f2 has_text_color\"><div class=\"wpb_wrapper\"><h1>Frequently Asked Questions (FAQ): Multifactor Authentication (MFA) on Autoconnect<\/h1>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section><section class=\"l-section wpb_row height_medium\"><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row via_flex valign_top type_default stacking_default\" style=\"--additional-gap:10px;\"><div class=\"vc_col-sm-12 wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"g-cols wpb_row us_custom_2eec13b6 via_flex valign_top type_default stacking_default\"><div class=\"vc_col-sm-12 wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"wpb_text_column us_custom_59a61cb2 has_text_color\"><div class=\"wpb_wrapper\"><h3>General &amp; Planning<\/h3>\n<\/div><\/div><div class=\"w-tabs style_default switch_click accordion type_togglable has_scrolling\" style=\"--sections-title-size:inherit\"><div class=\"w-tabs-sections titles-align_none icon_chevron cpos_right\"><div class=\"w-tabs-section\" id=\"1519857049194-741dce05-1b91\"><button class=\"w-tabs-section-header\" aria-controls=\"content-1519857049194-741dce05-1b91\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\">What is MFA and why is Autoconnect introducing it?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-1519857049194-741dce05-1b91\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p><span>MFA stands for <\/span><i data-path-to-node=\"40\" data-index-in-node=\"66\">Multifactor Authentication<\/i><span> (also known as two-step verification or 2FA).<\/span><span> It adds an extra layer of security on top of your password.<\/span><span> Even if someone manages to find your password,<\/span><span> they cannot log in without the temporary code generated by the authenticator app.<\/span><span> This ensures your company and vehicle data are even better protected against unauthorized access.<\/span><\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"1519857049196-5092cf25-10a7\"><button class=\"w-tabs-section-header\" aria-controls=\"content-1519857049196-5092cf25-10a7\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\">When will this take effect?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-1519857049196-5092cf25-10a7\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p dir=\"ltr\" data-path-to-node=\"41\"><span>We are introducing MFA in two phases:<\/span><\/p>\n<p>&nbsp;<\/p>\n<ul dir=\"ltr\" data-path-to-node=\"42\">\n<li>\n<p dir=\"ltr\" data-path-to-node=\"42,0,0\"><b data-path-to-node=\"42,0,0\" data-index-in-node=\"0\">Starting Monday, November 16, 2026 (optional):<\/b><span> When logging in,<\/span><span> you will be offered the option to enable MFA voluntarily.<\/span><\/p>\n<\/li>\n<li>\n<p dir=\"ltr\" data-path-to-node=\"42,1,0\"><b data-path-to-node=\"42,1,0\" data-index-in-node=\"0\">Starting Tuesday, December 1, 2026 (mandatory):<\/b><span> From this date onwards,<\/span><span> MFA is mandatory for all users to log in to Autoconnect.<\/span><\/p>\n<\/li>\n<\/ul>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"d3d1\"><button class=\"w-tabs-section-header\" aria-controls=\"content-d3d1\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\">Do I have to enter a code with every click or screen change?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-d3d1\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p dir=\"ltr\" data-path-to-node=\"5\">No. You only use the authenticator app when logging in to Autoconnect. Once logged in, you can continue working as usual.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"g-cols wpb_row us_custom_2eec13b6 via_flex valign_top type_default stacking_default\" style=\"--additional-gap:40px;\"><div class=\"vc_col-sm-12 wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"wpb_text_column us_custom_59a61cb2 has_text_color\"><div class=\"wpb_wrapper\"><h3>Personal Smartphone, Privacy &amp; Devices<\/h3>\n<\/div><\/div><div class=\"w-tabs style_default switch_click accordion type_togglable has_scrolling\" style=\"--sections-title-size:inherit\"><div class=\"w-tabs-sections titles-align_none icon_chevron cpos_right\"><div class=\"w-tabs-section\" id=\"1519857049194-741dce05-1b91\"><button class=\"w-tabs-section-header\" aria-controls=\"content-1519857049194-741dce05-1b91\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\">Do employees have to share their personal phone number or private data with inMotiv?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-1519857049194-741dce05-1b91\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p><b data-path-to-node=\"46\" data-index-in-node=\"85\">No, absolutely not.<\/b><span> For MFA via an authenticator app,<\/span><span> <\/span><b data-path-to-node=\"46\" data-index-in-node=\"139\">no phone number<\/b><span> is registered or stored in Autoconnect.<\/span><span> The connection is made locally by scanning a QR code on your screen.<\/span><span> inmotiv never has access to your phone number,<\/span><span> personal data,<\/span><span> or other apps on your device.<\/span><\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"1519857049196-5092cf25-10a7\"><button class=\"w-tabs-section-header\" aria-controls=\"content-1519857049196-5092cf25-10a7\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\">I don\u2019t have a company phone. Can I use a personal smartphone (and is it safe)?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-1519857049196-5092cf25-10a7\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p dir=\"ltr\" data-path-to-node=\"5\">Yes, that is completely safe and very common. The authenticator app (such as Google Authenticator or Microsoft Authenticator) is free, lightweight, and only generates a 6-digit code every 30 seconds. The app cannot view company data, and conversely, your employer or inmotiv cannot see anything on your personal device.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"a188\"><button class=\"w-tabs-section-header\" aria-controls=\"content-a188\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\">What if an employee does not have a smartphone or does not want to use one?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-a188\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p dir=\"ltr\" data-path-to-node=\"48\"><span>If an employee does not have access to a smartphone (business or personal),<\/span><span> there are alternatives:<\/span><\/p>\n<p>&nbsp;<\/p>\n<ol dir=\"ltr\" start=\"1\" data-path-to-node=\"49\">\n<li>\n<p dir=\"ltr\" data-path-to-node=\"49,0,0\"><b data-path-to-node=\"49,0,0\" data-index-in-node=\"0\">Authenticator on computer:<\/b><span> You can install a free browser extension (such as <\/span><i data-path-to-node=\"49,0,0\" data-index-in-node=\"77\">Authenticator<\/i><span> for Google Chrome or Microsoft Edge) or use a desktop app on the PC the employee uses to log in.<\/span><\/p>\n<\/li>\n<li>\n<p dir=\"ltr\" data-path-to-node=\"49,1,0\"><b data-path-to-node=\"49,1,0\" data-index-in-node=\"0\">Contact us:<\/b><span> If none of these options work,<\/span><span> please contact our support desk at <\/span><b data-path-to-node=\"49,1,0\" data-index-in-node=\"78\">servicedesk@inmotiv.be<\/b><span> and we will look for a suitable solution together.<\/span><\/p>\n<\/li>\n<\/ol>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"g-cols wpb_row us_custom_2eec13b6 via_flex valign_top type_default stacking_default\" style=\"--additional-gap:40px;\"><div class=\"vc_col-sm-12 wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"wpb_text_column us_custom_59a61cb2 has_text_color\"><div class=\"wpb_wrapper\"><h3>Shared Accounts &amp; User Management<\/h3>\n<\/div><\/div><div class=\"w-tabs style_default switch_click accordion type_togglable has_scrolling\" style=\"--sections-title-size:inherit\"><div class=\"w-tabs-sections titles-align_none icon_chevron cpos_right\"><div class=\"w-tabs-section\" id=\"1519857049194-741dce05-1b91\"><button class=\"w-tabs-section-header\" aria-controls=\"content-1519857049194-741dce05-1b91\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\">We share a single login account with multiple colleagues. What should we do?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-1519857049194-741dce05-1b91\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p dir=\"ltr\" data-path-to-node=\"52\"><span>Starting December 1,<\/span><span> 2026,<\/span><span> shared accounts will no longer work because an MFA link is tied to a single personal device.<\/span><\/p>\n<p>&nbsp;<\/p>\n<ul dir=\"ltr\" data-path-to-node=\"53\">\n<li>\n<p dir=\"ltr\" data-path-to-node=\"53,0,0\"><b data-path-to-node=\"53,0,0\" data-index-in-node=\"0\">Important:<\/b><span> Do <\/span><b data-path-to-node=\"53,0,0\" data-index-in-node=\"14\">not<\/b><span> enable MFA on a shared account yet,<\/span><span> or your colleagues will no longer be able to log in.<\/span><\/p>\n<\/li>\n<li>\n<p dir=\"ltr\" data-path-to-node=\"53,1,0\"><span>First,<\/span><span> create a separate,<\/span><span> personal account for each employee before December 1.<\/span><span> Once everyone has their own login,<\/span><span> each individual can safely set up their own MFA.<\/span><\/p>\n<\/li>\n<\/ul>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"ic1a\"><button class=\"w-tabs-section-header\" aria-controls=\"content-ic1a\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\">How do I create additional users for my colleagues?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-ic1a\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p dir=\"ltr\" data-path-to-node=\"12\"><span>Are you an Autoconnect administrator within your organization?<\/span><span> Go to <\/span><b data-path-to-node=\"55\" data-index-in-node=\"121\">&#8216;User Management&#8217;<\/b><span> in Autoconnect and create a separate profile for each employee with their own email address.<\/span><span> If you are not an administrator,<\/span><span> please ask your internal administrator or manager to do this.<\/span><\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"1519857049196-5092cf25-10a7\"><button class=\"w-tabs-section-header\" aria-controls=\"content-1519857049196-5092cf25-10a7\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\">Does creating an account for every employee cost extra money?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-1519857049196-5092cf25-10a7\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p dir=\"ltr\" data-path-to-node=\"5\"><b data-path-to-node=\"54\" data-index-in-node=\"62\">No.<\/b><span> Creating additional users comes at no extra cost.<\/span><span> With Autoconnect,<\/span><span> you do not pay per user.<\/span><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"g-cols wpb_row us_custom_2eec13b6 via_flex valign_top type_default stacking_default\" style=\"--additional-gap:40px;\"><div class=\"vc_col-sm-12 wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"wpb_text_column us_custom_59a61cb2 has_text_color\"><div class=\"wpb_wrapper\"><h3>Setup &amp; Practical Use<\/h3>\n<\/div><\/div><div class=\"w-tabs style_default switch_click accordion type_togglable has_scrolling\" style=\"--sections-title-size:inherit\"><div class=\"w-tabs-sections titles-align_none icon_chevron cpos_right\"><div class=\"w-tabs-section\" id=\"1519857049194-741dce05-1b91\"><button class=\"w-tabs-section-header\" aria-controls=\"content-1519857049194-741dce05-1b91\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\">Which authenticator app do I need and is it free?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-1519857049194-741dce05-1b91\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p dir=\"ltr\" data-path-to-node=\"11\"><span>You can use any standard authenticator app.<\/span><span> The best-known free apps are:<\/span><\/p>\n<ul dir=\"ltr\" data-path-to-node=\"12\">\n<li>\n<p dir=\"ltr\" data-path-to-node=\"12,0,0\"><b data-path-to-node=\"12,0,0\" data-index-in-node=\"0\">Google Authenticator<\/b><span> (Android &amp; iOS)<\/span><\/p>\n<\/li>\n<li>\n<p dir=\"ltr\" data-path-to-node=\"12,1,0\"><b data-path-to-node=\"12,1,0\" data-index-in-node=\"0\">Microsoft Authenticator<\/b><span> (Android &amp; iOS)<\/span><\/p>\n<\/li>\n<li>\n<p dir=\"ltr\" data-path-to-node=\"12,2,0\"><b data-path-to-node=\"12,2,0\" data-index-in-node=\"0\">Proton Authenticator<\/b><span> (Proton Authenticator:<\/span><span> Private,<\/span><span> secure 2FA authenticator | Proton)<\/span><\/p>\n<\/li>\n<\/ul>\n<p dir=\"ltr\" data-path-to-node=\"13\"><span>It is best to download the app before starting the setup in Autoconnect via the Google Play Store or Apple App Store.<\/span><\/p>\n<\/p>\n<p dir=\"ltr\" data-path-to-node=\"14\"><span>You can also install a free authenticator extension in your web browser (such as <\/span><i data-path-to-node=\"14\" data-index-in-node=\"81\">Authenticator<\/i><span> for Google Chrome or Microsoft Edge):<\/span><span> <\/span><a class=\"ng-star-inserted\" href=\"https:\/\/authenticator.cc\/\" target=\"_blank\" rel=\"noopener\" data-hveid=\"0\" data-ved=\"0CAAQ_4QMahgKEwj9pvyLxoSYAxUAAAAAHQAAAAAQ0wQ\">https:\/\/authenticator.cc\/<\/a><\/p>\n<\/p>\n<p dir=\"ltr\" data-path-to-node=\"15\"><span>Various password managers,<\/span><span> such as <\/span><b data-path-to-node=\"15\" data-index-in-node=\"35\">1Password<\/b><span> or <\/span><b data-path-to-node=\"15\" data-index-in-node=\"48\">Apple Passwords<\/b><span>,<\/span><span> also support generating these security codes.<\/span><\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"j9bf\"><button class=\"w-tabs-section-header\" aria-controls=\"content-j9bf\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\">How does the setup work exactly?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-j9bf\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><ol>\n<li><span>Log in to Autoconnect using your username and password.<\/span><\/li>\n<li dir=\"ltr\" data-path-to-node=\"62,1,0\"><span>The MFA setup screen with a <\/span><b data-path-to-node=\"62,1,0\" data-index-in-node=\"28\">QR code<\/b><span> will automatically appear.<\/span><\/li>\n<li dir=\"ltr\" data-path-to-node=\"62,2,0\"><span>Open the authenticator app on your smartphone and choose to add an account \/ scan QR code.<\/span><\/li>\n<li dir=\"ltr\" data-path-to-node=\"62,3,0\"><span>Point your phone&#8217;s camera at the QR code on your computer screen.<\/span><\/li>\n<li dir=\"ltr\" data-path-to-node=\"62,4,0\"><span>Enter the 6-digit code shown on your smartphone into Autoconnect to confirm.<\/span><span> You&#8217;re all set!<\/span><\/li>\n<\/ol>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"g-cols wpb_row us_custom_2eec13b6 via_flex valign_top type_default stacking_default\" style=\"--additional-gap:40px;\"><div class=\"vc_col-sm-12 wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"wpb_text_column us_custom_59a61cb2 has_text_color\"><div class=\"wpb_wrapper\"><h3>Issues &amp; Emergencies (What if&#8230;)<\/h3>\n<\/div><\/div><div class=\"w-tabs style_default switch_click accordion type_togglable has_scrolling\" style=\"--sections-title-size:inherit\"><div class=\"w-tabs-sections titles-align_none icon_chevron cpos_right\"><div class=\"w-tabs-section\" id=\"1519857049194-741dce05-1b91\"><button class=\"w-tabs-section-header\" aria-controls=\"content-1519857049194-741dce05-1b91\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\">What if I buy a new smartphone or lose my phone?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-1519857049194-741dce05-1b91\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p dir=\"ltr\" data-path-to-node=\"65\"><span>Because your MFA is linked to your old device,<\/span><span> you cannot immediately generate a code with a new phone.<\/span><\/p>\n<ul dir=\"ltr\" data-path-to-node=\"66\">\n<li>\n<p dir=\"ltr\" data-path-to-node=\"66,0,0\"><b data-path-to-node=\"66,0,0\" data-index-in-node=\"0\">Do you still have your old phone?<\/b><span> Transfer your authenticator accounts to your new phone first (both Google and Microsoft Authenticator have a simple transfer feature) before wiping your old device.<\/span><\/p>\n<\/li>\n<li>\n<p dir=\"ltr\" data-path-to-node=\"66,1,0\"><b data-path-to-node=\"66,1,0\" data-index-in-node=\"0\">Did you lose your phone or is it broken?<\/b><span> Contact your internal Autoconnect administrator or send an email to <\/span><b data-path-to-node=\"66,1,0\" data-index-in-node=\"109\">servicedesk@inmotiv.be<\/b><span>.<\/span><span> After verifying your identity,<\/span><span> we can reset your MFA link so you can pair your new device.<\/span><\/p>\n<\/li>\n<\/ul>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"v442\"><button class=\"w-tabs-section-header\" aria-controls=\"content-v442\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\">I enter the 6-digit code, but I get an error message. Why?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-v442\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p dir=\"ltr\" data-path-to-node=\"67\"><span>Codes change every 30 seconds.<\/span><span> Check the following:<\/span><\/p>\n<ul dir=\"ltr\" data-path-to-node=\"68\">\n<li>\n<p dir=\"ltr\" data-path-to-node=\"68,0,0\"><span>Wait for a new code to appear if the timer is almost at zero.<\/span><\/p>\n<\/li>\n<li>\n<p dir=\"ltr\" data-path-to-node=\"68,1,0\"><span>Check whether your smartphone&#8217;s <\/span><b data-path-to-node=\"68,1,0\" data-index-in-node=\"32\">date and time are set to &#8216;Automatic&#8217;<\/b><span>.<\/span><span> If your phone&#8217;s clock is off by even half a minute,<\/span><span> the generated codes will not match.<\/span><\/p>\n<\/li>\n<\/ul>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"u532\"><button class=\"w-tabs-section-header\" aria-controls=\"content-u532\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\">Where can I go if I really can&#039;t get it to work?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-u532\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p dir=\"ltr\" data-path-to-node=\"31\"><span>Our support team is happy to help.<\/span><span> Send an email to <\/span><b data-path-to-node=\"69\" data-index-in-node=\"101\">servicedesk@inmotiv.be<\/b><span> with your name,<\/span><span> company name,<\/span><span> and username,<\/span><span> and we will get you back on track as quickly as possible.<\/span><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section>\n","protected":false},"excerpt":{"rendered":"Frequently Asked Questions (FAQ): Multifactor Authentication (MFA) on Autoconnect General &amp; Planning What is MFA and why is Autoconnect introducing it?MFA stands for Multifactor Authentication (also known as two-step verification or 2FA). It adds an extra layer of security on top of your password. Even if someone manages to find your password, they cannot log...","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-45805","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>FAQ Autoconnect Platform - inMotiv<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.inmotiv.be\/en\/faq-autoconnect-platform\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQ Autoconnect Platform - inMotiv\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.inmotiv.be\/en\/faq-autoconnect-platform\/\" \/>\n<meta property=\"og:site_name\" content=\"inMotiv\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/InMotivBelgium\" \/>\n<meta property=\"article:modified_time\" content=\"2026-11-13T11:21:47+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@inMotivBelgium\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"10 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.inmotiv.be\/en\/faq-autoconnect-platform\/\",\"url\":\"https:\/\/www.inmotiv.be\/en\/faq-autoconnect-platform\/\",\"name\":\"FAQ Autoconnect Platform - 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