{"id":27806,"date":"2022-01-24T12:11:01","date_gmt":"2022-01-24T11:11:01","guid":{"rendered":"https:\/\/wp-inm-test.evobel.net\/faq-autoconnect-la-plateforme\/"},"modified":"2026-11-13T12:33:55","modified_gmt":"2026-11-13T11:33:55","slug":"faq-autoconnect-la-plateforme","status":"publish","type":"page","link":"https:\/\/www.inmotiv.be\/fr\/faq-autoconnect-la-plateforme\/","title":{"rendered":"FAQ Autoconnect La Plateforme"},"content":{"rendered":"<section class=\"l-section wpb_row height_medium\"><div class=\"l-section-overlay\" style=\"background:#e8e8e8\"><\/div><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row via_flex valign_top type_default stacking_default\"><div class=\"vc_col-sm-12 wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"w-image align_none\"><div class=\"w-image-h\"><img decoding=\"async\" width=\"650\" height=\"100\" src=\"https:\/\/www.inmotiv.be\/wp-content\/uploads\/Autoconnect_Transparant_ExtendedCanvas-1-650x100.png\" class=\"attachment-us_650_0 size-us_650_0\" alt=\"\" loading=\"lazy\" srcset=\"https:\/\/www.inmotiv.be\/wp-content\/uploads\/Autoconnect_Transparant_ExtendedCanvas-1-650x100.png 650w, https:\/\/www.inmotiv.be\/wp-content\/uploads\/Autoconnect_Transparant_ExtendedCanvas-1-300x46.png 300w, https:\/\/www.inmotiv.be\/wp-content\/uploads\/Autoconnect_Transparant_ExtendedCanvas-1-1024x158.png 1024w, https:\/\/www.inmotiv.be\/wp-content\/uploads\/Autoconnect_Transparant_ExtendedCanvas-1-768x118.png 768w\" sizes=\"auto, (max-width: 650px) 100vw, 650px\" \/><\/div><\/div><div class=\"wpb_text_column us_custom_c937d3f2 has_text_color\"><div class=\"wpb_wrapper\"><h1>Foire aux questions (FAQ) : Authentification multifacteur (MFA) sur Autoconnect<\/h1>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section><section class=\"l-section wpb_row height_medium\"><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row via_flex valign_top type_default stacking_default\" style=\"--additional-gap:10px;\"><div class=\"vc_col-sm-12 wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"g-cols wpb_row us_custom_2eec13b6 via_flex valign_top type_default stacking_default\"><div class=\"vc_col-sm-12 wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"wpb_text_column us_custom_59a61cb2 has_text_color\"><div class=\"wpb_wrapper\"><h3>G\u00e9n\u00e9ralit\u00e9s et planning<\/h3>\n<\/div><\/div><div class=\"w-tabs style_default switch_click accordion type_togglable has_scrolling\" style=\"--sections-title-size:inherit\"><div class=\"w-tabs-sections titles-align_none icon_chevron cpos_right\"><div class=\"w-tabs-section\" id=\"1519857049194-741dce05-1b91\"><button class=\"w-tabs-section-header\" aria-controls=\"content-1519857049194-741dce05-1b91\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\">Qu\u2019est-ce que le MFA et pourquoi Autoconnect l\u2019introduit-il ?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-1519857049194-741dce05-1b91\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p><span>Le MFA signifie <\/span><i data-path-to-node=\"5\" data-index-in-node=\"78\">Authentification Multifacteur<\/i><span> (parfois appel\u00e9e v\u00e9rification en deux \u00e9tapes ou 2FA).<\/span><span> Il s\u2019agit d\u2019une couche de s\u00e9curit\u00e9 suppl\u00e9mentaire qui s\u2019ajoute \u00e0 votre mot de passe.<\/span><span> M\u00eame si quelqu\u2019un venait \u00e0 d\u00e9couvrir votre mot de passe,<\/span><span> il ne pourrait pas se connecter sans le code temporaire g\u00e9n\u00e9r\u00e9 par l\u2019application d\u2019authentification.<\/span><span> Nous prot\u00e9geons ainsi encore mieux vos donn\u00e9es d\u2019entreprise et de v\u00e9hicules contre tout acc\u00e8s non autoris\u00e9.<\/span><\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"1519857049196-5092cf25-10a7\"><button class=\"w-tabs-section-header\" aria-controls=\"content-1519857049196-5092cf25-10a7\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\">Quand cela entre-t-il exactement en vigueur ?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-1519857049196-5092cf25-10a7\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p dir=\"ltr\" data-path-to-node=\"6\"><span>Nous introduisons le MFA en deux \u00e9tapes :<\/span><\/p>\n<ul dir=\"ltr\" data-path-to-node=\"7\">\n<li>\n<p dir=\"ltr\" data-path-to-node=\"7,0,0\"><b data-path-to-node=\"7,0,0\" data-index-in-node=\"0\">\u00c0 partir du lundi 16 novembre 2026 (optionnel) :<\/b><span> Lors de la connexion,<\/span><span> il vous sera propos\u00e9 d\u2019activer le MFA \u00e0 titre volontaire.<\/span><\/p>\n<\/li>\n<li>\n<p dir=\"ltr\" data-path-to-node=\"7,1,0\"><b data-path-to-node=\"7,1,0\" data-index-in-node=\"0\">\u00c0 partir du mardi 1er d\u00e9cembre 2026 (obligatoire) :<\/b><span> \u00c0 compter de cette date,<\/span><span> le MFA sera obligatoire pour tous les utilisateurs afin de pouvoir se connecter \u00e0 Autoconnect.<\/span><\/p>\n<\/li>\n<\/ul>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"bc52\"><button class=\"w-tabs-section-header\" aria-controls=\"content-bc52\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\">Dois-je saisir un code \u00e0 chaque clic ou \u00e0 chaque \u00e9cran ?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-bc52\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p dir=\"ltr\" data-path-to-node=\"5\">Non. Vous utilisez l\u2019application d\u2019authentification uniquement lors de votre connexion \u00e0 Autoconnect. Une fois connect\u00e9, vous pouvez travailler normalement comme d\u2019habitude.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"g-cols wpb_row us_custom_2eec13b6 via_flex valign_top type_default stacking_default\" style=\"--additional-gap:40px;\"><div class=\"vc_col-sm-12 wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"wpb_text_column us_custom_59a61cb2 has_text_color\"><div class=\"wpb_wrapper\"><h3>Smartphone personnel, confidentialit\u00e9 et appareils<\/h3>\n<\/div><\/div><div class=\"w-tabs style_default switch_click accordion type_togglable has_scrolling\" style=\"--sections-title-size:inherit\"><div class=\"w-tabs-sections titles-align_none icon_chevron cpos_right\"><div class=\"w-tabs-section\" id=\"1519857049194-741dce05-1b91\"><button class=\"w-tabs-section-header\" aria-controls=\"content-1519857049194-741dce05-1b91\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\">Les collaborateurs doivent-ils partager leur num\u00e9ro de t\u00e9l\u00e9phone personnel ou leurs donn\u00e9es personnelles avec inMotiv ?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-1519857049194-741dce05-1b91\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p><b data-path-to-node=\"11\" data-index-in-node=\"120\">Non, absolument pas.<\/b><span> Pour le MFA via une application d\u2019authentification,<\/span><span> <\/span><b data-path-to-node=\"11\" data-index-in-node=\"193\">aucun num\u00e9ro de t\u00e9l\u00e9phone<\/b><span> n\u2019est enregistr\u00e9 ou stock\u00e9 dans Autoconnect.<\/span><span> La liaison s\u2019effectue localement en scannant un code QR sur votre \u00e9cran.<\/span><span> inmotiv n\u2019a \u00e0 aucun moment acc\u00e8s \u00e0 votre num\u00e9ro de t\u00e9l\u00e9phone,<\/span><span> \u00e0 vos donn\u00e9es personnelles ou \u00e0 d\u2019autres applications de votre appareil.<\/span><\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"1519857049196-5092cf25-10a7\"><button class=\"w-tabs-section-header\" aria-controls=\"content-1519857049196-5092cf25-10a7\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\">Je n\u2019ai pas de t\u00e9l\u00e9phone professionnel. Puis-je utiliser un smartphone personnel (et est-ce s\u00e9curis\u00e9) ?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-1519857049196-5092cf25-10a7\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p dir=\"ltr\" data-path-to-node=\"5\">Oui, c\u2019est tout \u00e0 fait s\u00e9curis\u00e9 et tr\u00e8s courant. L\u2019application d\u2019authentification (telle que Google Authenticator ou Microsoft Authenticator) est gratuite, l\u00e9g\u00e8re et g\u00e9n\u00e8re uniquement un code \u00e0 6 chiffres toutes les 30 secondes. L\u2019application ne peut pas consulter les donn\u00e9es de l\u2019entreprise et, inversement, votre employeur ou inmotiv ne peut rien voir sur votre appareil personnel.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"s304\"><button class=\"w-tabs-section-header\" aria-controls=\"content-s304\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\">Que se passe-t-il si un collaborateur n\u2019a pas de smartphone ou ne souhaite pas en utiliser un ?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-s304\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p dir=\"ltr\" data-path-to-node=\"13\"><span>Si un collaborateur n\u2019a pas acc\u00e8s \u00e0 un smartphone (professionnel ou personnel),<\/span><span> il existe des alternatives :<\/span><\/p>\n<ol dir=\"ltr\" start=\"1\" data-path-to-node=\"14\">\n<li>\n<p dir=\"ltr\" data-path-to-node=\"14,0,0\"><b data-path-to-node=\"14,0,0\" data-index-in-node=\"0\">Application d\u2019authentification sur ordinateur :<\/b><span> Vous pouvez installer une extension de navigateur gratuite (telle que <\/span><i data-path-to-node=\"14,0,0\" data-index-in-node=\"118\">Authenticator<\/i><span> pour Google Chrome ou Microsoft Edge) ou utiliser une application de bureau sur le PC avec lequel le collaborateur se connecte.<\/span><\/p>\n<\/li>\n<li>\n<p dir=\"ltr\" data-path-to-node=\"14,1,0\"><b data-path-to-node=\"14,1,0\" data-index-in-node=\"0\">Contactez-nous :<\/b><span> Si aucune de ces options ne convient,<\/span><span> contactez notre service d\u2019assistance via <\/span><b data-path-to-node=\"14,1,0\" data-index-in-node=\"96\">servicedesk@inmotiv.be<\/b><span> afin que nous puissions examiner une solution adapt\u00e9e ensemble.<\/span><\/p>\n<\/li>\n<\/ol>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"g-cols wpb_row us_custom_2eec13b6 via_flex valign_top type_default stacking_default\" style=\"--additional-gap:40px;\"><div class=\"vc_col-sm-12 wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"wpb_text_column us_custom_59a61cb2 has_text_color\"><div class=\"wpb_wrapper\"><h3>Comptes partag\u00e9s et gestion des utilisateurs<\/h3>\n<\/div><\/div><div class=\"w-tabs style_default switch_click accordion type_togglable has_scrolling\" style=\"--sections-title-size:inherit\"><div class=\"w-tabs-sections titles-align_none icon_chevron cpos_right\"><div class=\"w-tabs-section\" id=\"1519857049194-741dce05-1b91\"><button class=\"w-tabs-section-header\" aria-controls=\"content-1519857049194-741dce05-1b91\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\">Nous utilisons un seul compte partag\u00e9 avec plusieurs coll\u00e8gues. Que devons-nous faire ?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-1519857049194-741dce05-1b91\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p dir=\"ltr\" data-path-to-node=\"17\"><span>\u00c0 partir du 1er d\u00e9cembre 2026,<\/span><span> les comptes partag\u00e9s ne fonctionneront plus,<\/span><span> car le MFA est li\u00e9 \u00e0 un appareil personnel unique.<\/span><\/p>\n<ul dir=\"ltr\" data-path-to-node=\"18\">\n<li>\n<p dir=\"ltr\" data-path-to-node=\"18,0,0\"><b data-path-to-node=\"18,0,0\" data-index-in-node=\"0\">Important :<\/b><span> N\u2019activez <\/span><b data-path-to-node=\"18,0,0\" data-index-in-node=\"22\">pas encore<\/b><span> le MFA sur un compte partag\u00e9,<\/span><span> sinon vos coll\u00e8gues ne pourront plus se connecter.<\/span><\/p>\n<\/li>\n<li>\n<p dir=\"ltr\" data-path-to-node=\"18,1,0\"><span>Cr\u00e9ez d\u2019abord un compte personnel et individuel pour chaque collaborateur avant le 1er d\u00e9cembre.<\/span><span> D\u00e8s que chacun dispose de son propre identifiant,<\/span><span> chaque collaborateur peut configurer son MFA en toute s\u00e9curit\u00e9.<\/span><\/p>\n<\/li>\n<\/ul>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"c091\"><button class=\"w-tabs-section-header\" aria-controls=\"content-c091\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\">Comment cr\u00e9er des utilisateurs suppl\u00e9mentaires pour mes coll\u00e8gues ?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-c091\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p dir=\"ltr\" data-path-to-node=\"12\"><span>\u00cates-vous administrateur d\u2019Autoconnect au sein de votre organisation ?<\/span><span> Rendez-vous dans <\/span><b data-path-to-node=\"20\" data-index-in-node=\"156\">\u00ab Gestion utilisateurs \u00bb<\/b><span> dans Autoconnect et cr\u00e9ez un profil distinct pour chaque collaborateur avec sa propre adresse e-mail.<\/span><span> Si vous n\u2019\u00eates pas administrateur,<\/span><span> veuillez en informer votre administrateur interne ou votre responsable.<\/span><\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"1519857049196-5092cf25-10a7\"><button class=\"w-tabs-section-header\" aria-controls=\"content-1519857049196-5092cf25-10a7\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\">La cr\u00e9ation d\u2019un compte personnel pour chaque collaborateur entra\u00eene-t-elle des co\u00fbts suppl\u00e9mentaires ?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-1519857049196-5092cf25-10a7\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p dir=\"ltr\" data-path-to-node=\"5\"><b data-path-to-node=\"19\" data-index-in-node=\"104\">Non.<\/b><span> La cr\u00e9ation d\u2019utilisateurs suppl\u00e9mentaires n\u2019entra\u00eene aucun co\u00fbt additionnel.<\/span><span> Sur Autoconnect,<\/span><span> vous ne payez pas par utilisateur.<\/span><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"g-cols wpb_row us_custom_2eec13b6 via_flex valign_top type_default stacking_default\" style=\"--additional-gap:40px;\"><div class=\"vc_col-sm-12 wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"wpb_text_column us_custom_59a61cb2 has_text_color\"><div class=\"wpb_wrapper\"><h3>Installation et utilisation pratique<\/h3>\n<\/div><\/div><div class=\"w-tabs style_default switch_click accordion type_togglable has_scrolling\" style=\"--sections-title-size:inherit\"><div class=\"w-tabs-sections titles-align_none icon_chevron cpos_right\"><div class=\"w-tabs-section\" id=\"1519857049194-741dce05-1b91\"><button class=\"w-tabs-section-header\" aria-controls=\"content-1519857049194-741dce05-1b91\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\">De quelle application d\u2019authentification ai-je besoin et est-elle gratuite ?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-1519857049194-741dce05-1b91\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p dir=\"ltr\" data-path-to-node=\"3\"><span>Vous pouvez utiliser n\u2019importe quelle application d\u2019authentification standard.<\/span><span> Les applications gratuites les plus connues sont :<\/span><\/p>\n<ul dir=\"ltr\" data-path-to-node=\"4\">\n<li>\n<p dir=\"ltr\" data-path-to-node=\"4,0,0\"><b data-path-to-node=\"4,0,0\" data-index-in-node=\"0\">Google Authenticator<\/b><span> (Android &amp; iOS)<\/span><\/p>\n<\/li>\n<li>\n<p dir=\"ltr\" data-path-to-node=\"4,1,0\"><b data-path-to-node=\"4,1,0\" data-index-in-node=\"0\">Microsoft Authenticator<\/b><span> (Android &amp; iOS)<\/span><\/p>\n<\/li>\n<li>\n<p dir=\"ltr\" data-path-to-node=\"4,2,0\"><b data-path-to-node=\"4,2,0\" data-index-in-node=\"0\">Proton Authenticator<\/b><span> (Proton Authenticator:<\/span><span> Private,<\/span><span> secure 2FA authenticator | Proton)<\/span><\/p>\n<\/li>\n<\/ul>\n<p dir=\"ltr\" data-path-to-node=\"5\"><span>Il est pr\u00e9f\u00e9rable de t\u00e9l\u00e9charger l\u2019application avant de commencer la configuration dans Autoconnect,<\/span><span> via le Google Play Store ou l\u2019App Store d\u2019Apple.<\/span><\/p>\n<\/p>\n<p dir=\"ltr\" data-path-to-node=\"6\"><span>Vous pouvez \u00e9galement installer une extension d\u2019authentification gratuite dans votre navigateur web (telle que <\/span><i data-path-to-node=\"6\" data-index-in-node=\"111\">Authenticator<\/i><span> pour Google Chrome ou Microsoft Edge) :<\/span><span> <\/span><a class=\"ng-star-inserted\" href=\"https:\/\/authenticator.cc\/\" target=\"_blank\" rel=\"noopener\" data-hveid=\"0\" data-ved=\"0CAAQ_4QMahgKEwj9pvyLxoSYAxUAAAAAHQAAAAAQ0gQ\">https:\/\/authenticator.cc\/<\/a><\/p>\n<\/p>\n<p dir=\"ltr\" data-path-to-node=\"7\"><span>Plusieurs gestionnaires de mots de passe,<\/span><span> tels que <\/span><b data-path-to-node=\"7\" data-index-in-node=\"51\">1Password<\/b><span> ou <\/span><b data-path-to-node=\"7\" data-index-in-node=\"64\">Mots de passe Apple<\/b><span>,<\/span><span> prennent \u00e9galement en charge la g\u00e9n\u00e9ration de ces codes de s\u00e9curit\u00e9.<\/span><\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"qf05\"><button class=\"w-tabs-section-header\" aria-controls=\"content-qf05\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\">Comment fonctionne exactement la configuration ?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-qf05\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><ol>\n<li>\n<p dir=\"ltr\" data-path-to-node=\"27,0,0\"><span>Connectez-vous \u00e0 Autoconnect avec votre nom d\u2019utilisateur et votre mot de passe.<\/span><\/p>\n<\/li>\n<li>\n<p dir=\"ltr\" data-path-to-node=\"27,1,0\"><span>L\u2019\u00e9cran de configuration du MFA s\u2019affiche automatiquement avec un <\/span><b data-path-to-node=\"27,1,0\" data-index-in-node=\"66\">code QR<\/b><span>.<\/span><\/p>\n<\/li>\n<li>\n<p dir=\"ltr\" data-path-to-node=\"27,2,0\"><span>Ouvrez l\u2019application d\u2019authentification sur votre smartphone et choisissez d\u2019ajouter un compte \/ scanner un code QR.<\/span><\/p>\n<\/li>\n<li>\n<p dir=\"ltr\" data-path-to-node=\"27,3,0\"><span>Pointez l\u2019appareil photo de votre t\u00e9l\u00e9phone vers le code QR affich\u00e9 sur l\u2019\u00e9cran de votre ordinateur.<\/span><\/p>\n<\/li>\n<li>\n<p dir=\"ltr\" data-path-to-node=\"27,4,0\"><span>Saisissez le code \u00e0 6 chiffres qui appara\u00eet sur votre smartphone dans Autoconnect pour confirmer.<\/span><span> C\u2019est termin\u00e9 !<\/span><\/p>\n<\/li>\n<li dir=\"ltr\" data-path-to-node=\"62,0,0\"><\/li>\n<\/ol>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"g-cols wpb_row us_custom_2eec13b6 via_flex valign_top type_default stacking_default\" style=\"--additional-gap:40px;\"><div class=\"vc_col-sm-12 wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"wpb_text_column us_custom_59a61cb2 has_text_color\"><div class=\"wpb_wrapper\"><h3>Probl\u00e8mes et urgences (Que faire si&#8230;)<\/h3>\n<\/div><\/div><div class=\"w-tabs style_default switch_click accordion type_togglable has_scrolling\" style=\"--sections-title-size:inherit\"><div class=\"w-tabs-sections titles-align_none icon_chevron cpos_right\"><div class=\"w-tabs-section\" id=\"1519857049194-741dce05-1b91\"><button class=\"w-tabs-section-header\" aria-controls=\"content-1519857049194-741dce05-1b91\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\">Que se passe-t-il si j\u2019ach\u00e8te un nouveau smartphone ou si je perds mon t\u00e9l\u00e9phone ?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-1519857049194-741dce05-1b91\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p dir=\"ltr\" data-path-to-node=\"30\"><span>Puisque votre MFA est li\u00e9 \u00e0 votre ancien appareil,<\/span><span> vous ne pouvez pas g\u00e9n\u00e9rer de code imm\u00e9diatement avec un nouveau t\u00e9l\u00e9phone.<\/span><\/p>\n<ul dir=\"ltr\" data-path-to-node=\"31\">\n<li>\n<p dir=\"ltr\" data-path-to-node=\"31,0,0\"><b data-path-to-node=\"31,0,0\" data-index-in-node=\"0\">Avez-vous toujours votre ancien t\u00e9l\u00e9phone ?<\/b><span> Transf\u00e9rez d\u2019abord vos comptes d\u2019authentification vers votre nouveau t\u00e9l\u00e9phone (Google et Microsoft Authenticator disposent tous deux d\u2019une fonction de transfert simple) avant d\u2019effacer votre ancien appareil.<\/span><\/p>\n<\/li>\n<li>\n<p dir=\"ltr\" data-path-to-node=\"31,1,0\"><b data-path-to-node=\"31,1,0\" data-index-in-node=\"0\">Avez-vous perdu votre t\u00e9l\u00e9phone ou est-il cass\u00e9 ?<\/b><span> Contactez votre administrateur Autoconnect interne ou envoyez un e-mail \u00e0 <\/span><b data-path-to-node=\"31,1,0\" data-index-in-node=\"124\">servicedesk@inmotiv.be<\/b><span>.<\/span><span> Apr\u00e8s v\u00e9rification de votre identit\u00e9,<\/span><span> nous pourrons r\u00e9initialiser votre liaison MFA afin que vous puissiez associer votre nouvel appareil.<\/span><\/p>\n<\/li>\n<\/ul>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"pc81\"><button class=\"w-tabs-section-header\" aria-controls=\"content-pc81\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\">Je saisis le code \u00e0 6 chiffres, mais je re\u00e7ois un message d\u2019erreur. Pourquoi ?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-pc81\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p dir=\"ltr\" data-path-to-node=\"32\"><span>Les codes changent toutes les 30 secondes.<\/span><span> V\u00e9rifiez les points suivants :<\/span><\/p>\n<ul dir=\"ltr\" data-path-to-node=\"33\">\n<li>\n<p dir=\"ltr\" data-path-to-node=\"33,0,0\"><span>Attendez qu\u2019un nouveau code apparaisse si le chronom\u00e8tre est presque \u00e9coul\u00e9.<\/span><\/p>\n<\/li>\n<li>\n<p dir=\"ltr\" data-path-to-node=\"33,1,0\"><span>V\u00e9rifiez que la <\/span><b data-path-to-node=\"33,1,0\" data-index-in-node=\"16\">date et l\u2019heure de votre smartphone sont r\u00e9gl\u00e9es sur \u00ab Automatique \u00bb<\/b><span>.<\/span><span> Si l\u2019horloge de votre t\u00e9l\u00e9phone pr\u00e9sente ne serait-ce que quelques secondes de d\u00e9calage,<\/span><span> les codes g\u00e9n\u00e9r\u00e9s ne seront pas valides.<\/span><\/p>\n<\/li>\n<\/ul>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"bd76\"><button class=\"w-tabs-section-header\" aria-controls=\"content-bd76\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\">O\u00f9 puis-je m\u2019adresser si je n\u2019y arrive vraiment pas ?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-bd76\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p dir=\"ltr\" data-path-to-node=\"31\"><span>Notre \u00e9quipe de support se fera un plaisir de vous aider.<\/span><span> Envoyez un e-mail \u00e0 <\/span><b data-path-to-node=\"34\" data-index-in-node=\"132\">servicedesk@inmotiv.be<\/b><span> en indiquant votre nom,<\/span><span> le nom de votre entreprise et votre nom d\u2019utilisateur,<\/span><span> et nous vous aiderons dans les plus brefs d\u00e9lais.<\/span><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section>\n","protected":false},"excerpt":{"rendered":"Foire aux questions (FAQ) : Authentification multifacteur (MFA) sur Autoconnect G\u00e9n\u00e9ralit\u00e9s et planning Qu\u2019est-ce que le MFA et pourquoi Autoconnect l\u2019introduit-il ?Le MFA signifie Authentification Multifacteur (parfois appel\u00e9e v\u00e9rification en deux \u00e9tapes ou 2FA). Il s\u2019agit d\u2019une couche de s\u00e9curit\u00e9 suppl\u00e9mentaire qui s\u2019ajoute \u00e0 votre mot de passe. M\u00eame si quelqu\u2019un venait \u00e0 d\u00e9couvrir votre...","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-27806","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>FAQ Autoconnect La Plateforme - inMotiv<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.inmotiv.be\/fr\/faq-autoconnect-la-plateforme\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQ Autoconnect La Plateforme - inMotiv\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.inmotiv.be\/fr\/faq-autoconnect-la-plateforme\/\" \/>\n<meta property=\"og:site_name\" content=\"inMotiv\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/InMotivBelgium\" \/>\n<meta property=\"article:modified_time\" content=\"2026-11-13T11:33:55+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@inMotivBelgium\" \/>\n<meta name=\"twitter:label1\" content=\"Dur\u00e9e de lecture estim\u00e9e\" \/>\n\t<meta name=\"twitter:data1\" content=\"11 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.inmotiv.be\/fr\/faq-autoconnect-la-plateforme\/\",\"url\":\"https:\/\/www.inmotiv.be\/fr\/faq-autoconnect-la-plateforme\/\",\"name\":\"FAQ Autoconnect La Plateforme - 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