Frequently Asked Questions (FAQ): Multifactor Authentication (MFA) on Autoconnect

MFA stands for Multifactor Authentication (also known as two-step verification or 2FA). It adds an extra layer of security on top of your password. Even if someone manages to find your password, they cannot log in without the temporary code generated by the authenticator app. This ensures your company and vehicle data are even better protected against unauthorized access.

We are introducing MFA in two phases:

• Starting Monday, November 16, 2026 (optional): When logging in, you will be offered the option to enable MFA voluntarily.

• Starting Tuesday, December 1, 2026 (mandatory): From this date onwards, MFA is mandatory for all users to log in to Autoconnect.

No. You only use the authenticator app when logging in to Autoconnect. Once logged in, you can continue working as usual.

No, absolutely not. For MFA via an authenticator app, no phone number is registered or stored in Autoconnect. The connection is made locally by scanning a QR code on your screen. inmotiv never has access to your phone number, personal data, or other apps on your device.

Yes, that is completely safe and very common. The authenticator app (such as Google Authenticator or Microsoft Authenticator) is free, lightweight, and only generates a 6-digit code every 30 seconds. The app cannot view company data, and conversely, your employer or inmotiv cannot see anything on your personal device.

If an employee does not have access to a smartphone (business or personal), there are alternatives:

1. Authenticator on computer: You can install a free browser extension (such as Authenticator for Google Chrome or Microsoft Edge) or use a desktop app on the PC the employee uses to log in.

2. Contact us: If none of these options work, please contact our support desk at servicedesk@inmotiv.be and we will look for a suitable solution together.

Starting December 1, 2026, shared accounts will no longer work because an MFA link is tied to a single personal device.

• Important: Do not enable MFA on a shared account yet, or your colleagues will no longer be able to log in.

• First, create a separate, personal account for each employee before December 1. Once everyone has their own login, each individual can safely set up their own MFA.

Are you an Autoconnect administrator within your organization? Go to ‘User Management’ in Autoconnect and create a separate profile for each employee with their own email address. If you are not an administrator, please ask your internal administrator or manager to do this.

No. Creating additional users comes at no extra cost. With Autoconnect, you do not pay per user.

You can use any standard authenticator app. The best-known free apps are:

• Google Authenticator (Android & iOS)

• Microsoft Authenticator (Android & iOS)

• Proton Authenticator (Proton Authenticator: Private, secure 2FA authenticator | Proton)

It is best to download the app before starting the setup in Autoconnect via the Google Play Store or Apple App Store.

You can also install a free authenticator extension in your web browser (such as Authenticator for Google Chrome or Microsoft Edge): https://authenticator.cc/

Various password managers, such as 1Password or Apple Passwords, also support generating these security codes.

1. Log in to Autoconnect using your username and password.
2. The MFA setup screen with a QR code will automatically appear.
3. Open the authenticator app on your smartphone and choose to add an account / scan QR code.
4. Point your phone’s camera at the QR code on your computer screen.
5. Enter the 6-digit code shown on your smartphone into Autoconnect to confirm. You’re all set!

Because your MFA is linked to your old device, you cannot immediately generate a code with a new phone.

• Do you still have your old phone? Transfer your authenticator accounts to your new phone first (both Google and Microsoft Authenticator have a simple transfer feature) before wiping your old device.

• Did you lose your phone or is it broken? Contact your internal Autoconnect administrator or send an email to servicedesk@inmotiv.be. After verifying your identity, we can reset your MFA link so you can pair your new device.

Codes change every 30 seconds. Check the following:

• Wait for a new code to appear if the timer is almost at zero.

• Check whether your smartphone’s date and time are set to ‘Automatic’. If your phone’s clock is off by even half a minute, the generated codes will not match.

Our support team is happy to help. Send an email to servicedesk@inmotiv.be with your name, company name, and username, and we will get you back on track as quickly as possible.